If something in Collage seems slow, broken, or unreachable, check the status page before anything else. It shows the live status of the Collage web app and API, along with any active incident and a short history of past incidents.
What the status page shows
- A single indicator for whether the web app and API are operational, degraded, or experiencing an outage.
- If something is actively wrong, a short, plain-language description of the issue and — where known — an estimated resolution time, updated as the situation develops.
- Recent incident history, so you can check whether a problem you noticed earlier has already been reported and resolved.
The status page is designed to keep working even if part of it can't reach our monitoring provider — if you see a note that live data couldn't be loaded, that on its own doesn't mean Collage is down; try signing in at app.collage.inc directly.
If Collage is down or degraded
- Check the status page first.
- If an incident is listed, no further report is needed — our team is already aware and the page will update as we learn more.
- If everything on the status page looks operational but you're still having trouble, the issue is more likely specific to your account, browser, or network — see other troubleshooting articles, or contact us.
Still stuck?
Email support@collage.inc with what you were trying to do and what happened instead. Include a screenshot if you can — it helps us diagnose faster.