This guide walks you through signing in to Collage, recovering a forgotten password, and resolving the most common login issues. Collage runs in your browser, so there's no app to install.
How to log in
- Open your browser and go to https://app.collage.inc/.
- Enter your registered email.
- Enter your password.
- Alternatively, click Sign in with Google to use your connected Google account.
- Click Login. If your credentials are correct, you'll land on the Dashboard.
Reset a forgotten password
- Click Forgot Password, located under the login form.
- Enter your registered email address.
- Check your inbox for a password reset email and click the link.
- Enter and confirm your new password to complete the reset.
If the reset email doesn't arrive, check your Spam, Junk, or Promotions folders and whitelist noreply@collage.inc in your email settings.
Troubleshooting login issues
- "Invalid Credentials" error — check for typos, make sure Caps Lock is off, and confirm you're using your registered email. If needed, use Forgot Password to reset.
- Reset email not arriving — re-enter your email and try again, check spam and junk, and whitelist noreply@collage.inc.
- Login page not loading or timing out — check your internet connection, refresh or try a different browser, and clear your browser cache and cookies, then retry after a few minutes.
- "Account Locked" message — this can follow too many failed login attempts. Contact your account admin or Collage Support to unlock your account, then reset your password.
Still having trouble?
Contact us through the Help / Support section, or email support@collage.inc. Support is available Monday–Friday, 11:00 AM – 8:00 PM (our local time).