---
title: Logging in to Collage (and fixing login problems)
slug: logging-in-to-collage
category: getting-started
tags: login, sign-in, password-reset, troubleshooting, account-access
summary: How to sign in to Collage at [app.collage.inc](http://app.collage.inc), reset a forgotten password, and fix common login problems.
updated: 2026-07-07
url: https://support.collage.inc/articles/logging-in-to-collage
---

# Logging in to Collage (and fixing login problems)

This guide walks you through signing in to Collage, recovering a forgotten password, and resolving the most common login issues. Collage runs in your browser, so there's no app to install.

## How to log in

1. Open your browser and go to [**https://app.collage.inc/**](https://app.collage.inc/).
2. Enter your registered **email**.
3. Enter your **password**.
4. Alternatively, click **Sign in with Google** to use your connected Google account.
5. Click **Login**. If your credentials are correct, you'll land on the **Dashboard**.

## Reset a forgotten password

1. Click **Forgot Password**, located under the login form.
2. Enter your registered **email address**.
3. Check your inbox for a password reset email and click the link.
4. Enter and confirm your new password to complete the reset.

> If the reset email doesn't arrive, check your **Spam**, **Junk**, or **Promotions** folders and whitelist [**noreply@collage.inc**](mailto:noreply@collage.inc) in your email settings.

## Troubleshooting login issues

- **"Invalid Credentials" error** — check for typos, make sure Caps Lock is off, and confirm you're using your registered email. If needed, use **Forgot Password** to reset.
- **Reset email not arriving** — re-enter your email and try again, check spam and junk, and whitelist [**noreply@collage.inc**](mailto:noreply@collage.inc).
- **Login page not loading or timing out** — check your internet connection, refresh or try a different browser, and clear your browser cache and cookies, then retry after a few minutes.
- **"Account Locked" message** — this can follow too many failed login attempts. Contact your account admin or Collage Support to unlock your account, then reset your password.

## Still having trouble?

Contact us through the **Help / Support** section, or email [**support@collage.inc**](mailto:support@collage.inc). Support is available Monday–Friday, 11:00 AM – 8:00 PM (our local time).